We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If you have received a damaged or defective item, we will gladly replace the item at no additional cost. Please contact us within 48 hours after receiving your item(s). Our online store does not accept returns, refunds or exchanges, all sales are final.
We can only offer replacements at no additional cost if the criteria below are met: Items are defective - damaged / broken or soiled / dirty upon arrival. Packages lost in transit. If packages are lost but the product became sold out on our store, you will have a store credit of your order's value plus 15% offered. We do not accept returns or refunds if the customer changes their mind after receiving their order. No refund can be made if the customer bought the products discounted. Note: Switcheries cannot be held responsible for lost or misdirected packages.
Please make sure all the information you have provided is correct before submitting your order to avoid loss of mail or other incidents. International customer must provide a telephone number for delivery purposes.
If you have other concerns, please contact our customer service by email at firstname.lastname@example.org or by sending a ticket to our website.
Customers are asked to enter the correct addresses carefully, otherwise the package will not be delivered. If you think you have entered the wrong address, you should contact us immediately to correct the mistake. If the package gets lost due to the customer providing the wrong address, our store won't be held responsible for its loss.
How to get your order replaced?
Send us an email stating your concern and attach a dated photo of the item(s) showing the size and its original packaging within 48 hours of receiving the order for a replacement or refund.
Note: Our team will inspect / verify the photo(s) before making a replacement.
https://www.switcheries.com reserves the right to refuse any replacement if it does not meet the above criteria.
If you haven't received a refund yet, double check with your bank and contact your credit card company, it may take some time before your refund is officially released.
If you have more questions, please contact us on our website here.